ASSURED GLOBE TRAVEL ASSISTANCE TERMS & CONDITIONS

Assured Globe shall provide the below listed assistance services to its customers.

• 1. All the services/assistance mentioned above shall be for the Trip duration as provided by Assured Globe and the member can avail the same in the said period and cannot be carried forward to the next trip being booked by the Member.
• 2. Loss of Baggage:
  • a. Under this section Assured Globe will co-ordinate with the respective airline in case checked in baggage is misplaced by the airline.
  • b. Assured Globe will merely be a facilitator between the Airline and the Customer for completing the formalities.
  • c. Documents, if any, have to be provided by the Member to Assured Globe.
• 3. Health & Wellness:
  • a. Ambulance assistance - Assured Globe will co-ordinate with the Ambulance provider in case of a Life-Threatening situation faced by the Customer. This facility can be availed only at the destination location of the customer. This facility shall be arranged on a best effort basis by Assured Globe and all the charges have to be borne by the customer. Payment has to be made directly to the third party provider by the Customer.
  • b. Emergency Medical assistance - Assured Globe will assist customer in case he needs any emergency medical assistance such as medical evacuation or repatriation. This facility shall be arranged on a best effort basis by Assured Globe and all the charges have to be borne by the customer.
  • c. Doctor Tele-consultation — Tele consultation by a certified General Physician shall be done with prior appointment.
  • d. Repatriation of mortal remains — Assured Globe will provide assistance in finding the best mode of transportation for repatriation of mortal remains. All the formalities have to be completed by Customer’s representative. In no situation Assured Globe will be responsible for completing the necessary formalities. This facility shall be arranged on a best effort basis by Assured Globe and all the charges have to be borne by the Customer.

Important Notice: Border/Toll charges to be provided by the Customer on actuals. All services cost has to be borne by customer.

• a. Any vehicle which has not been maintained regularly as per the guidelines of respective car manufacturers and thus is not in roadworthy condition.
• b. Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offence on the part of the Client.
• c. Any customer history where customer has twice on prior occasions misused or abused the services.
• d. Any event when the driver of the vehicle is found to be in any of the situations that are indicated below:
  • The state of intoxication or under the influence of drugs, toxins or narcotics not medically prescribed. For these effects, one is under the effect of alcoholic drinks when the degree of alcohol in the blood is greater than that authorized by the legislation on traffic, motor vehicle circulation, road safety, or similar ones in the country where the incident occurs.
  • Lack of permission or Corresponding license for the category of the Covered Vehicle or violation of the sanction of cancellation or withdrawal of them.
  • Those accidents resulting from the illegitimate removal of the Covered Vehicle.
• e. Those accidents or breakdowns that are produced when the Client or the authorized driver have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling.
• f. Those happening while the vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to circulate on public roads in the country where the Covered Vehicle is found. Any vehicle involved in or liable to be involved in legal case prior to or post immobilization.
• g. Those caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the Covered Vehicle.
• h. Any public vehicle like ambulances, taxis, police vehicles and / or fire brigade vehicles and any other vehicle not used for private use are excluded of all the services coverage under these general conditions.
• i. Any accident or breakdown caused due to usage of the car for racing, rally and criminal activity purposes.
• j. Luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the Covered Vehicle.
• k. Assistance to occupants of the Covered Vehicle different to those defined as beneficiaries.
• l. Any animals carried in the Covered Vehicle.
• m. In event of any damage during towing, the maximum liability of ASSURED GLOBE is of Rs 5000 per incidence.
• n. Events which do not render the vehicle immobilised are not covered under the program. Some examples of such events are given below:
  • - Non-functional horn.
  • - Faulty gauges and meters.
  • - Air conditioning is not working.
  • - Boot cannot be opened.
  • - Front and /or rear demisters are not working.
  • - Damaged door glasses.
  • - Broken Rear view mirror or rear windshield.
  • - Sunroof cannot be opened or closed.
  • - Windows cannot be opened or closed.
  • - Faulty Seat adjuster or passenger seat belts are faulty.
  • - Vehicle head lights not functional.
  • - Illumination of warning lamps of any non-safety related lights/service warnings lights but vehicle not rendered immobilized.
  • - Electronic Vehicle security systems, if fitted as standard equipment, are faulty but do not render it immobilized.
  • - ABS light lamp glows ON.
  • - Vehicle runs out of windscreen wiper fluid. Front or rear wipers are faulty.
  • - Damaged or faulty fuel caps.
  • - Any noises or unusual sound which does not render the vehicle immobilized, or other faults in the vehicle which do not render it immobilized but need repair at the workshop.
• o. The problems / situations mentioned shall not immobilize the vehicle. It is important to consider that such a program is designed for emergencies. However, as it is the endeavor of ASSURED GLOBE to provide the best customer support, in any such case if ASSURED GLOBE finds that customer’s safety might be at risk or he may be in an adverse situation, relevant assistance service shall be activated as a goodwill measure.

It shall be our endeavor to support the covered vehicle promptly as per the terms of the program. However, in certain adverse weather conditions such as floods, thunderstorms, heavy rains, and other adverse conditions such as traffic congestion, political movements, civil unrest, protests etc. it may become physically impossible to provide assistance. This may affect our ability and capabilities to promptly support the vehicle though it shall be our priority to support the covered vehicle by all feasible means.

In case of loss of card, Assured Globe will contact the issuers and ask them to block/cancel the Card. In the event of the loss of Cards, Customer must immediately call us to report the loss of the Cards and share the details of a particular card for blocking/cancelling. Assured Globe shall attempt to block that card with the help of details provided by the Customer on a best effort basis. In the event that Customer’s input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), Assured Globe will assist by conferencing the Member on the telephone call with the issuer in order to provide such PIN/TIN for authentication purposes.

Assured Globe will provide assistance in blocking the SIM card in case Member’s mobile phone is lost/stolen.

Assured Globe will assist you in obtaining a replacement PAN card. All the charges have to be borne by the Customer and have to be paid directly to the third party provider.